Billing, cancellation and refunds

Who handles your purchase

Daisy is built and supported by Egor Sazanov, Individual Entrepreneur. For product support or help locating a payment, email support@mydaisy.io. The refund process depends on where you purchased.

Purchases through Paddle

If your order was placed through Paddle, Paddle is the merchant of record for that order and processes the payment. Request a refund or billing help at paddle.net. You can also contact Daisy support so we can help locate the order and investigate the issue.

Refund requests are assessed under the Paddle Refund Policy, the purchase terms and applicable law. A refund is not automatically guaranteed for every payment. Your rights remain in place if the product is faulty, is not as described or you have a statutory right to withdraw from the purchase.

App Store purchases

Apple processes App Store payments. Submit refund requests through reportaproblem.apple.com; Apple decides eligibility under its policies and applicable law. Daisy cannot refund an App Store payment through Paddle.

Cancel a renewal

Cancel renewal before your next billing date. For App Store subscriptions, use Settings → Apple Account → Subscriptions. For Paddle purchases, use the subscription-management link in your purchase email or contact paddle.net.

After an ordinary cancellation, access continues until the end of the paid period. Cancelling is not itself a refund request and does not automatically refund previous payments.

Incorrect or duplicate charges

Contact support@mydaisy.io or your payment provider’s support. Include the purchase email, order or receipt reference, date, amount and a description of the problem. Do not send your full card number, CVV, password or verification codes.

After a refund

When a payment is refunded, the corresponding paid access ends. Recordings and transcripts in your library remain yours; local features that do not require a subscription continue to work. The service that processed the payment issues the refund. The time it takes to reach you depends on that service and your bank.

Your rights

This policy does not limit mandatory consumer rights, including applicable withdrawal rights and remedies for faulty or misdescribed products. Where the law gives you greater rights, those rights apply.